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Ride statuses and what they mean

to happen today. To see all upcoming rides (today and further out), go to Future rides . Your dashboard will also show the following: Future rides: All future rides (scheduled…

Types of rides you can arrange

or future rides. If a flexible ride isn’t redeemed, the link will expire at 11:59pm on the day of the ride. You won’t be charged for rides that aren’t redeemed….

I can’t schedule rides in some areas

If you’re having issues scheduling a ride , the reason could be that scheduled rides aren’t available in the pickup area. If this is the case, you’ll see an information…

Tipping on guest rides

…do so using cash. To tip a driver on the rider’s behalf: Go to Past rides or Completed beneath Today’s trips Select the ride card for the completed trip you…

Requesting a payment or fee adjustment

This article applies to Uber Central and Uber Health. If you believe your account was incorrectly charged (an incorrect trip amount or a cancellation fee, for example), let…

Text messages riders receive

…trip you’re scheduling will take place within an hour) and 30 minutes before the trip Driver accepted and arriving Trip canceled (if applicable) Flexible rides will trigger the following messages:…

How does Uber Central work?

is just for authentication purposes.) Once you sign in, you’ll be able to start requesting rides . If your healthcare organization is looking to request, manage, and pay for rides

How does Uber Health work?

identity. (Your personal ride information won’t be shared with your organization or company—this is just for authentication purposes.) Once you sign in, you’ll be able to start requesting rides ….

How to contact support

…to Past rides or Completed beneath Today’s rides Expand the ride card on the trip you need support for Click Request support. The Request support button is only available on…

Automated calling FAQ

…arrange for them. Immediate rides If you requested an immediate ride, the rider will receive one phone call when they’re matched with the driver. The call will let them know:…

How do I budget for a voucher program?

Setting the number of vouchers and the rides available per voucher will help you determine a total budget for the program. You can also specify how much the voucher will…

Accessing Uber Health or Uber Central

…manage rides for others Admins can manage Uber Central through the Arrange Rides tab in the Uber for Business dashboard . This functionality isn’t available for all Uber Health accounts….

How do I access the Uber Vouchers dashboard?

To set up sponsored rides using Uber Vouchers, you’ll need access to your company’s Uber for Business account before you can access the vouchers dashboard. Your admin will send you…

I can’t request a vehicle type

This article applies to Uber Central. If you’re having issues requesting a specific vehicle type (Black, Black SUV, etc.), the admin may have set limitations on the vehicle types that…