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What to share with a guest rider before booking a trip

Please set expectations with your rider that you’re requesting a ride with Uber for them. Make sure they know that:

  1. They’ll receive a text message from Uber with information about their ride or instructions on how to request one
  2. The pickup and dropoff addresses have already been set, which means they won’t have to give the driver directions

You can share these helpful tips to prepare your rider for their trip.

If your rider has any issues with a trip, follow the steps in this help article.