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FAQ

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Text messages riders receive

Depending on the type of Uber Health or Uber Central ride you arrange, your guest may receive multiple text messages. See the type of messages for each ride option and the information they include below.

By accepting the trip, the rider agrees to Uber’s Terms of Use.

Types of text messages per ride option

Immediate (on-demand) trips will trigger the following messages:

  • Scheduling confirmation
  • Driver accepted and arriving
  • Trip canceled (if applicable) 

Scheduled trips will trigger the following messages:

  • Scheduling confirmation
  • Reminders at 9am the day before (unless the trip will take place within an hour) and 30 minutes before the trip
  • Driver accepted and arriving
  • Trip canceled (if applicable) 

Flexible rides will trigger the following messages:

  • Booking confirmation (with a prompt to request the ride, if same day)
  • Reminders with a prompt to request the ride
    • Trips booked for a future day: At 6pm the day before and 3pm the day of the trip
    • Trips booked for that day: 2 hours after your company booked the trip
  • Request confirmation
  • Driver accepted and arriving
  • Trip canceled (if applicable)

Information included in each text message type

Scheduling confirmation

Sent as soon as you set up the ride, it informs the rider:

  • Your company has scheduled a ride for them. The text will display the business profile name, which you can edit from Settings.
  • The date of the ride. If you scheduled a ride, it will also include the time.

The rider will also receive either:

  • A text when the driver is on their way (for immediate and scheduled rides)
  • Instructions on how to request the ride when they’re ready (for flexible rides)

The driver and vehicle information won’t be available when setting up the ride because the ride isn’t matched to a driver until just before the trip.

Reminders (flexible rides only)

Reminds the rider at 6pm local time the day before and, if applicable, 3pm the day of, that you’ve arranged a ride for them. The message also gives instructions on how to request the ride when they’re ready and tells the rider when the trip request link will expire.

Request confirmation (flexible rides only)

Notifies the rider that their ride has been redeemed and that they’ll soon receive a text with their driver’s first name, vehicle description, license plate, and estimated arrival time.

Driver accepted

Informs the rider of their driver’s first name, vehicle information, license plate, estimated arrival time, and contact information. The text also includes a link to track the driver in real time.

Driver arriving

Notifies the rider that their driver is arriving, and lets them know how to get help if they need it.

Trip canceled

Informs the rider that their upcoming ride has been canceled, and directs them to contact your company to reschedule.