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What to do if the guest rider isn’t receiving text notifications

If you entered the rider’s cell phone number when requesting a ride but they aren’t receiving the text messages, it’s possible that the rider has disabled text messages from Uber.

To have the rider subscribe to text messages:

  • Uber Central riders should follow these steps
  • Uber Health riders should text START to 425-310-4746

Make sure guests understand that opting back in will result in their receiving communications from Uber.