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FAQ

Find what you need to get moving.

I can’t schedule rides in some areas

If you’re having issues scheduling a ride, the reason could be that scheduled rides aren’t available in the pickup area.

If this is the case, you’ll see an information icon appear next to Today – now beneath Choose when they’ll ride. Hovering over the icon should populate a box explaining that scheduled rides aren’t available in the pickup area you selected.

Double-check the pickup and dropoff addresses. If they’re correct and you can’t schedule a ride, you’ll need to either:

 

  • Request an immediate ride at the time your guest needs one
  • Arrange a flexible ride for them