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Assist and WAV FAQ

Uber for Business admins and coordinators can use Uber Central or Uber Health to request WAV or Assist vehicle options for riders with disabilities and mobility challenges.

For more information on Accessibility at Uber, visit accessibility.uber.com.

What is Assist?

Assist is a vehicle option that offers riders door-to-door assistance. Assist drivers are trained by a third party to assist riders with disability and mobility challenges. Assist vehicles can accommodate folding wheelchairs, walkers, and collapsible scooters, but don’t have wheelchair-accessible ramps or lifts.

What is WAV?

WAV (wheelchair accessible vehicle) is a vehicle option available to riders who use non-folding, motorized wheelchairs. WAV drivers are certified by a third party in wheelchair securement and assisting people with disabilities. Vehicles are equipped with ramps or lifts.

How do I request a WAV or Assist vehicle?

To request or schedule a WAV or Assist vehicle for a rider, arrange an Uber Health or Uber Central ride and select WAV or Assist when choosing the vehicle type.

WAV and Assist aren’t available in all locations. In some US and Canada markets, we provide contact information for other WAV providers.

Is there a fee to use WAV or Assist?

In select markets, an Uber Assist Fee will be added to all Uber Assist requests from business portals, such as Uber Health and Uber Central, as well as any requests originating from API partners.

This fee:

  • Will show up as an Uber Assist Fee on rider and driver Uber Central trip details and driver Uber Health trip details
  • Only applies to Uber for Business and Uber Health accounts in the US

Are WAV and Assist vehicle drivers certified?

WAV drivers are certified by a third party in wheelchair securement and assisting people with disabilities.

Assist vehicle drivers are trained by a third party on physically assisting riders, customer service, communication, and people-first language.