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How do I flag a trip that’s out of policy and what actions can I take?

Trip reviewers will receive an email every Monday morning (Pacific Time) with a link to review all trips taken in the previous week. If you see a trip that looks like it may be out of policy, you can flag it to request more information from the employee who took the trip.

To flag a trip:

  1. Sign in to your Uber for Business dashboard.
  2. Click on the Activity tab and then the trip that requires more info.
  3. Click Request More Info.
  4. Write a message to the person in the pop-up window.
  5. Click Send Message. The employee will receive an email prompting them to update their trip details or switch the trip to their personal Uber account. They can also respond to your message via email.

Once you and your employee agree on a resolution, go back to the trip and click Resolve.

To see all flagged trips as well as their status (flagged trips are marked with a yellow flag), go to Reviewed in the upper right of your Activity tab. You can filter trips by status by clicking the box below Activity.

You can also email individual trips to yourself or admins by clicking Email Receipt.