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How to flag a trip that’s out of policy

Trip reviewers receive an email every Monday morning (Pacific Time) with a link to review all trips taken the previous week. If you see a trip that looks out of policy, you can flag it to request more information from the employee who took the trip.

To flag a trip:

  1. Sign in to your Uber for Business dashboard
  2. Click on the Activity tab and select the trip that requires more info
  3. Click Request More Info
  4. Write a message to the person in the pop-up window
  5. Click Send Message. The employee will receive an email and app notification prompting them to update their trip details or switch the trip to their personal account. They can also respond to your message in the app.

Once you and your employee agree on a solution, go back to the trip in the Activity tab and click Resolve.

To see all flagged trips (marked with a yellow flag) and their status, go to Reviewed in the upper right of your Activity tab. To filter trips by status, click the box below Activity.

You can also email individual trip details to yourself or other admins by clicking Email Receipt.